Privacy Policy

1. Who We Are

This Privacy Policy explains how Digital Distribution Group B.V. ("we", "us", "our") processes personal data when you use GamekeyDiscounter.com.

We are the data controller for personal data collected through this website unless stated otherwise.

2. Data We Collect

Depending on your interaction, we may process:

• Identity data (name, account identifiers)
• Contact data (email address, phone number)
• Order and transaction data (products purchased, payment status, invoices)
• Support data (messages, complaint details, support history)
• Technical and usage data (IP address, browser/device data, logs, cookie identifiers)
• Fraud-prevention and risk-signals related to payment attempts

3. How We Collect Data

• Directly from you when you place an order, create an account, or contact support
• Automatically when you use our site (cookies, logs, analytics tools)
• From payment and service providers involved in transaction processing

4. Why We Process Your Data

We process personal data for the following purposes:

• To process and fulfil your orders, including digital key delivery
• To manage your account and customer support requests
• To handle billing, refunds, chargeback disputes, and bookkeeping obligations
• To prevent fraud, abuse, and unauthorised access
• To improve website performance, usability, and service quality
• To comply with legal and regulatory obligations

5. Legal Bases

Where GDPR/UK GDPR applies, we rely on:

• Contract: to provide products/services you request
• Legal obligation: tax, accounting, and compliance duties
• Legitimate interests: service improvement, security, fraud prevention
• Consent: for optional cookies/marketing where required

6. Sharing of Data

We may share data with trusted processors and partners such as:

• Payment providers and anti-fraud services
• Hosting, infrastructure, and analytics providers
• Email and customer-support tooling providers
• Professional advisers or authorities when legally required

We do not sell personal data as a business model.

7. International Transfers

Some suppliers may process data outside your country. Where applicable, we use safeguards such as contractual clauses and equivalent protections required by law.

8. Data Retention

We retain personal data only as long as necessary for the purposes described above, including legal, tax, accounting, and dispute-resolution requirements.

9. Cookies and Analytics

We use cookies and similar technologies for core functionality, security, analytics, and (where applicable) marketing preferences.

You can manage cookie settings in your browser and, where provided, through our consent controls.

10. Security

We implement appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, or disclosure.

11. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Erase data in specific circumstances
• Restrict or object to processing
• Data portability
• Withdraw consent where processing is based on consent
• Lodge a complaint with your supervisory authority

12. Children

Our services are not intended for children under the age required by applicable local law to make purchases independently. If you believe a child submitted personal data to us, contact us and we will investigate.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be reflected on this page, including a revised "Last updated" date.

14. Contact Details

If you have privacy-related questions, requests, or complaints, contact us:

• Company: Digital Distribution Group B.V.
• Email: info@gamekeydiscounter.com
• Phone: +31 (0) 85 401 24 60
• Address: Jan Pietersz. Coenstraat 7, 2595 WP The Hague, The Netherlands
• Registration Number: 96724765
• VAT Number: NL867733421B01